Hear from Bob Osborn, CTO of Global Governments at ServiceNow and Learn:
Technology, trade and international collaboration may be the three strongest forces that will impact the global economy of the future. At the forefront, machine learning and artificial intelligence present opportunities to break down barriers and bring people together.
Government leaders are attempting to drive operations and innovation within individual functional silos to deliver improved customer experiences. Each of these silos deals with three critical elements of service delivery: people, process and technology; however, in each of these elements there exists sub-elements of data, information, and trust.
ServiceNow has taken a fresh approach to enabling enterprise service delivery by recognizing the key role of the individual contributor in the success of the collective. “Technology in service of people”-the core design principle that leverages human (citizen) centric design within the ServiceNow platform.