In this free ServiceNow research brief you will learn:
There is a powerful connection between digital transformation and improving how the public interacts with the government. For federal agencies, the 21st Century IDEA is expected to play a big role in promoting that connection.
It’s likely that your agency is in some phase of digital transformation, or at least doing it on a small scale. As agencies mature in their journey, the benefits of improving employee workflow and making government services more accessible will continue to flourish.
The ultimate goal is to improve mission outcomes, both within the walls of government and for external customers. The answer is investing in digital experiences that have impact now and long into the future.